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PM0017-Project Quality Management


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Master of Business Administration- MBA Semester 4

PM0017-Project Quality Management

(Book ID: B2013)

Assignment (60 Marks)

Note: Answer all questions must be written within 300 to 400 words each. Each Question carries 10 marks 6 X 10=60.

Q1. Explain various terms used in quality management? In a group of about 3 to 5 people, discuss the benefits of traditional method and contemporary method of quality assurance. List the benefits on a flipchart or the whiteboard. Which benefit do you think is the most beneficial and why?

Answer. Total Quality Management (TQM): This quality assurance theory emphasises on product quality. The definition of TQM is “it is a management approach to long-term success by satisfying customers”. According to this concept, all the members of an organisation contribute towards the improvement of products, processes, and services, thereby improving their working culture. TQM focuses on the customer/client requirement and the ways in which it can be best achieved. It emphasises on continuous improvement and customer satisfaction.

Q2. Explain the major project management standards and frameworks.

Answer. Project Management Frameworks and Standards: Here I have covered some well-known project management standards and frameworks that primarily deal with project management processes. The major project management standards and frameworks are:

ISO 10006: ISO 10006 is a standard published by the ISO for providing guidance on quality management in projects. It is not meant to serve as a ‘project management standard’, and deals only with the

Q3. What are the benefits of quality metrics? Explain the 3 categories of quality metrics.

Answer. Quality Metrics: The selection and adoption of standards and best practices do not automatically translate into quality products. These standards provide a basis for a project’s performance, but it is the metrics that measure the performance against the standards. The metrics define the extent to which the standards should be applied. They link together the requirements, specifications, and assurance activities as depicted in the quality assurance plan template. They also help in process improvement and

Q4. Discuss the major barriers to project quality improvement.

Answer. Barriers in Improving Project Quality: The most obvious barrier in improving project quality is resistance to change. Employees prefer the status-quo because they are comfortable with the existing methodologies and ways of doing business. Any change threatens them. Those who are enjoying powerful positions in an organisation might fear losing their privileges because of the change. Then, there are those

Q5. What is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors should you focus on developing SIPOC? Explain.

Answer. SIPOC: The Suppliers, Inputs, Process, Outputs, and Customers (SIPOC) process provides a template to define a process in order to map, measure, and/or improve it. It is represented in a five column tabular format. In the 1980s, SIPOC was used in the TQM programmes of different organisations. Today, it is used as a tool in the Measure phase of Six Sigma’s Define, Measure, Analyse, Improve, and Control (DMAIC) methodology to identify the key elements of an improvement process. To understand the

Q6. Explain Statistical Process Control (SPC) along with SPC theory and tools?

• Statistical Process Control (SPC)

• SPC theory and tools

Answer. Statistical Process Control (SPC) is an important statistical quality control tool. Its concept originated from the manufacturing industry, but is now applicable for analysing, controlling, and improving any kind of repeatable process.


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DMU Timestamp: May 24, 2016 02:30

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