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​Best intentions: When Disaster Relief Brings Anything but Relief


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Last Updated Sep 3, 2017 9:02 AM EDT

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Many of the well-meaning articles we Americans donate in times of disaster turn out to be of no use to those in need. Sometimes, they even get in the way. That's a message relief organizations very much want us to heed. Our Cover Story is reported now by Scott Simon of NPR. (An earlier version of this story was originally broadcast on "Sunday Morning" on April 24, 2016.)

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The aftermath of Hurricane Harvey reminds us all over again that when Nature grows savage and angry, Americans can get generous and kind. That's admirable. It might also be a problem.

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"Generally after a disaster, people with loving intentions donate things that cannot be used in a disaster response, and in fact may actually be harmful," said Juanita Rilling, former director of the Center for International Disaster Information in Washington, D.C. "And they have no idea that they're doing it."

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Rilling has spent more than a decade trying to tell well-meaning people to think before they give.

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Sep 18
Jordan Smith Jordan Smith (Sep 18 2017 2:11PM) : Logos more

I think the author uses logos to show that you need to think before you send things that you might think are helpful but are probably not.

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Oct 9
Emily Olivieri Emily Olivieri (Oct 09 2017 6:26PM) : To Inform more

I believe the author is trying to inform others about the major damage that Hurricane Harvey has done to Houston. By doing this the reader could want to help out the Houston flood victims.

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In 1998 Hurricane Mitch struck Honduras. More than 11,000 people died. More than a million and a half were left homeless.

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Sep 27
Daniel Shull Daniel Shull (Sep 27 2017 1:56PM) : logos more

Believe it or not this is also logos. As sad as this sentence is, it may seem like pathos, because it is emotional, but actually it is logos. This paragraph is using logos by providing facts, (numbers)

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And Rilling got a wake-up call: "Got a call from one of our logistics experts who said that a plane full of supplies could not land, because there was clothing on the runway. It's in boxes and bales. It takes up yards of space. It can't be moved.' 'Whose clothing is it?' He said, 'Well, I don't know whose it is, but there's a high-heeled shoe, just one, and a bale of winter coats.' And I thought, winter coats? It's summer in Honduras."

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Humanitarian workers call the crush of useless, often incomprehensible contributions "the second disaster."

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In 2004, following the Indian Ocean tsunami, a beach in Indonesia was piled with used clothing.

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There was no time for disaster workers to sort and clean old clothes. So the contributions just sat and rotted.

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"This very quickly went toxic and had to be destroyed," said Rilling. "And local officials poured gasoline on it and set it on fire. And then it was out to sea."

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Tons of donated clothing on the beach at Banda Aceh, Indonesia.

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USAID/OFDA
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"So, rather than clothing somebody, it went up in flames?" asked Simon.

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"Correct. The thinking is that these people have lost everything, so they must NEED everything. So people SEND everything. You know, any donation is crazy if it's not needed. People have donated prom gowns and wigs and tiger costumes and pumpkins, and frostbite cream to Rwanda, and used teabags, 'cause you can always get another cup of tea."

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You may not think that sending bottles of water to devastated people seems crazy. But Rilling points out, "This water, it's about 100,000 liters, will provide drinking water for 40,000 people for one day. This amount of water to send from the United States, say, to West Africa -- and people did this -- costs about $300,000. But relief organizations with portable water purification units can produce the same amount, a 100,000 liters of water, for about $300."

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Sep 27
Daniel Shull Daniel Shull (Sep 27 2017 1:53PM) : Logos more

In this paragraph the author is using logos. He is using logos because he is providing facts about the water, and about how many people it can help. He also talks about the costs of the water and other facts.

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And then there were warm-hearted American women who wanted to send their breast milk to nursing mothers in Haiti after the 2010 earthquake.

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"It sounds wonderful, but in the midst of a crisis it's actually one of the most challenging things," said Rebecca Gustafson, a humanitarian aid expert who has worked on the ground after many disasters.

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"Breast milk doesn't stay fresh for very long. And the challenge is, what happens if you do give it to an infant who then gets sick?"

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December 2012, Newtown, Connecticut: A gunman killed 20 children and six adults at Sandy Hook Elementary School. Almost instantaneously, stuff start arriving.

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Tens of thousands of stuffed animals, donated to the children of Newtown, Conn., following the Sandy Hook Elementary School shooting, fill a warehouse. Most donations were sent away.

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CHRIS KELSEY
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Chris Kelsey, who worked for Newtown at the time, said they had to get a warehouse to hold all the teddy bears.

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Simon asked, "Was there a need for teddy bears?"

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"I think it was a nice gesture," Kelsey replied. "There was a need to do something for the kids. There was a need to make people feel better. I think the wave of stuff we got was a little overwhelming."

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And how many teddy bear came to Newtown? "I think it was about 67,000," Kelsey said. "Wasn't limited to teddy bears. There was also thousands of boxes of school supplies, and thousands of boxes of toys, bicycles, sleds, clothes."

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Newtown had been struck by mass murder, not a tsunami. As Kelsey said, "I think a lot of the stuff that came into the warehouse was more for the people that sent it, than it was for the people in Newtown. At least, that's the way it felt at the end."

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Every child in Newtown got a few bears. The rest had to be sent away, along with the bikes and blankets.

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There are times when giving things works. More than 650,000 homes were destroyed or damaged in Hurricane Sandy in 2012. Thousands of people lost everything.

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Donated clothing on a basketball court following Hurricane Sandy, in the Bronx, N.Y.

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HELPAFTERSANDY.ORG
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Tammy Shapiro is one of the organizers of Occupy Sandy, which grew out of the Occupy Wall Street movement.

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"We were able to respond in a way that the big, bureaucratic agencies can't," Shapiro said.

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When the hurricane struck, they had a network of activists, connected and waiting.

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"Very quickly, we just stopped taking clothes," Shapiro said. Instead, they created a "relief supply" wedding registry.

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"We put the items that we needed donated on that registry," said Shapiro. "And then people who wanted to donate could buy the items that were needed. I mean, a lot of what we had on the wedding registry was diapers. They needed flashlights."

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Simon asked, "How transportable is your experience here, following Hurricane Sandy?"

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"For me, the network is key. Who has the knowledge? Where are spaces that goods can live if there's a disaster? Who's really well-connected on their blocks?"

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Juanita Rilling's album of disaster images shows shot after shot of good intentions just spoiling in warehouses, or rotting on the landscape.

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"It is heartbreaking," Rilling said. "It's heartbreaking for the donor, it's heartbreaking for the relief organizations, and it's heartbreaking for survivors. This is why cash donations are so much more effective. They buy exactly what people need, when they need it.

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Sep 15
Anna Thoele Anna Thoele (Sep 15 2017 1:19PM) : Pathos more

The author uses pathos by using words “heartbreaking” to really make a point to show that it’s sad to waste all the items that people donated when and the victims of the accident don’t need it. This effects the article by showing how important to actually send things people need. It makes the readers really think about what they send next time there is an accident,and to make sure they donate something useful, like money.

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"And cash donations enable relief organizations to purchase supplies locally, which ensures that they're fresh and familiar to survivors, purchased in just the right quantities, and delivered quickly. And those local purchases support the local merchants, which strengthens the local economy for the long run."

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Anna Thoele Anna Thoele (Sep 15 2017 1:14PM) : Message more

The message is that it’s better to send money than donating items.

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Sep 15
taryn darby taryn darby (Sep 15 2017 1:16PM) : I think the author is trying to say that sending people donations like teddy bears or clothes-although thoughtful is also not convenient for those in need. Sending money would be more useful than sending supplies so they could get their own localy.
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Maggie Grace Lisle Maggie Grace Lisle (Sep 15 2017 1:18PM) : Logos was used because the article is appealing to logic and common sense. Everything people are sending are coming from all over the globe and it gets overwhelming and they get things that they don't even need & it becomes a waste of space & doesnt help
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Student Dylan Collins Student Dylan Collins (Sep 15 2017 1:19PM) : The message is that you should send money instead of goods like clothes or toys.
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Luther Robinson Luther Robinson (Sep 15 2017 1:23PM) : This is true.
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Luther Robinson Luther Robinson (Sep 15 2017 1:22PM) : The Author's Message more

The point that the author is trying to get across is that all of these nice things that are getting sent in for disaster relief are thoughtful, but not really all that helpful. He was saying that it would be better to send in money for those in need.

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Sep 18
Mary Robinson Mary Robinson (Sep 18 2017 2:13PM) : yeah
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Disaster response worker Rebecca Gustafson says that most people want to donate something that is theirs: "Money sometimes doesn't feel personal enough for people. They don't feel enough of their heart and soul is in that donation, that check that they would send.

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"The reality is, it's one of the most compassionate things that people can do."

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Below: A PSA on disaster relief giving:

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Donate Responsibly by CIDI SmartCompassion on YouTube
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DMU Timestamp: August 29, 2017 21:08

General Document Comments 0
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Sep 15
David Ziehl David Ziehl (Sep 15 2017 1:14PM) : Message-The message of the passage is that it is better to donate cash to relief organizations than to donate items. The method used is logos. The video shows all of the wasted goods that came from the donors sending the wrong items.
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Sep 15
Kalel Jasper Kalel Jasper (Sep 15 2017 1:17PM) : It could also be pathos because it's pretty sad when you're trying to help someone that just survived a disaster by sending them used clothes that end up rotting on a beach.
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Sep 15
Garrett Michael Garrett Michael (Sep 15 2017 1:20PM) : That is true, all though it isn't the people's fault because they are persuaded in different ways by the media and disaster relief help
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Sep 15
Victoria Smith Victoria Smith (Sep 15 2017 1:17PM) : I agree with your comment. Throughout the passage and video I saw how logos is being used.
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Sep 15
Anna Thoele Anna Thoele (Sep 15 2017 1:22PM) : That was a good rhetoric device to point out, I agree with what you said about logos being used throughout the article.
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Sep 15
Kalel Jasper Kalel Jasper (Sep 15 2017 1:16PM) : The author's message was that sending money is better than sending supplies. The author uses pathos by showing us pictures of the wasted supplies people have sent which tugs on our heart strings. They also use logos by listing the "pros" of sending money.
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Sep 15
David Ziehl David Ziehl (Sep 15 2017 1:16PM) : I agree
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Sep 15
Tanner Bradley Tanner Bradley (Sep 15 2017 1:16PM) : The author's message is that sending money is much better and needed than sending goods as money can be used more effectively than clothing and food that rot on the landscape. Logos was a method used of pictures of mounds and warehouses of used clothing.
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Sep 15
Epting44 Ben Epting Epting44 Ben Epting (Sep 15 2017 1:17PM) : Your right money can buy things that people really need instead of useless things like breast milk
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Sep 15
Hanna Cargill Hanna Cargill (Sep 15 2017 1:18PM) : I agree
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Sep 15
Epting44 Ben Epting Epting44 Ben Epting (Sep 15 2017 1:16PM) : Sending money is better vs clothes, water donations ext. Logos because the author uses large amount of logical statements
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Sep 15
Student Dylan Collins Student Dylan Collins (Sep 15 2017 1:20PM) : I agree
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Sep 15
Victoria Smith Victoria Smith (Sep 15 2017 1:17PM) : Logos was used by using logic on how a lot of supplies donated to people in need often spoils. more

The message is that money is better than sending other supplies. They showed that sending other supplies is not effective because a lot of the supplies rotten before it even gets to the people.

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Sep 15
Zoe Fisher Zoe Fisher (Sep 15 2017 1:19PM) : I agree
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Sep 15
Zoe Fisher Zoe Fisher (Sep 15 2017 1:17PM) : The article is suggesting that people send cash donations instead of supplies. They use logos when trying to explain why cash donations are better. They used logos to explain why donating breast milk was bad. [Edited]
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Sep 15
Rianna Jefferson Rianna Jefferson (Sep 15 2017 1:20PM) : i agree because it should be logic but they have to remind everyone and show them whats really happening.
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Sep 15
Hanna Cargill Hanna Cargill (Sep 15 2017 1:18PM) : They used alot of logos through the whole article because they logic when explaining why they mostly would like cash donations. They showed examples the clothes and such going to waist, where as the cash can buy what ever they need.
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Sep 15
Abigail Davis Abigail Davis (Sep 15 2017 1:20PM) : I agree
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Sep 15
Rianna Jefferson Rianna Jefferson (Sep 15 2017 1:18PM) : The author is trying to say that sending money is better than sending physical things. more

They are using pathos because they want to persuade you by making you feel bad by showing you how your donations are actually hurting rather than helping. You feel bad then want to help but in the way they are trying to tell you to.

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Sep 15
Garrett Michael Garrett Michael (Sep 15 2017 1:18PM) : The Message of this story is send what people need not what you think they need.The author uses pathos to play with the emotions of the people viewing in order to show that this isn't the best thing to do more

The Message For this article is that people without out thinking send stuff that they think will help but it is really what is the easiest to send will be the best to help because of the need for materials but not the greater than need

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Sep 15
Lennsey Sjoberg Lennsey Sjoberg (Sep 15 2017 1:18PM) : Paragraph 47 says "'The reality is, it's one of the most compassionate things that people can do.'" They are using pathos in this statement because using words like "compassionate" inspires emotion. This effects the reader by making them invested. [Edited]
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Sep 15
Lennsey Sjoberg Lennsey Sjoberg (Sep 15 2017 1:22PM) : Also, the author's message was that sending money during disasters and such is more effective than sending personal donations. [Edited]
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Sep 15
Student Emily McFadden Student Emily McFadden (Sep 15 2017 1:26PM) : I agree. In paragraph 44, the article say "It's heartbreaking for the donor, it's heartbreaking for the relief organizations, and it's heartbreaking for survivors. This sentence also uses pathos. The word "heartbreaking" creates emotion.
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Sep 15
Abigail Davis Abigail Davis (Sep 15 2017 1:19PM) : . more

The author’s message was that sending money is more convenient and effective than sending supplies. The author used logos to make his argument by explaining the logical reasoning behind why clothing,breast-milk,shoes etc. are not effective ways to help people in need because those items actually end up being wasted, whereas money can be used for their specific needs.

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Sep 15
Student Emily McFadden Student Emily McFadden (Sep 15 2017 1:20PM) : Emily McFadden more

The message of the article is that sending money is more beneficial than donating items. A lot of goods sent in are wasted because they cannot be used.

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Sep 15
Cayla Odom Cayla Odom (Sep 15 2017 1:26PM) : I agree
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Sep 15
Saquoia Harris Saquoia Harris (Sep 15 2017 1:21PM) : They showed pathos when they were explaining how the receivers felt receiving the items.
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Sep 15
Lennsey Sjoberg Lennsey Sjoberg (Sep 15 2017 1:48PM) : I agree
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Sep 15
Cayla Odom Cayla Odom (Sep 15 2017 1:22PM) : The message of the article is sending money is more beneficial for the people who are hurricane victims, because they are more likely to get the things that they actually need. The method that was used is logos.
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Sep 15
Elizabeth Henry Elizabeth Henry (Sep 15 2017 1:24PM) : Message and Method more

The message is that sending money is better than sending donations such as clothes and toys to natural disasters. They used pathos to convey their message because it could be very upsetting to some people that their attempts to help could actually be hurting the relief efforts. An example is when mothers tried to give breast milk to nursing mothers in Haiti, but if the children got sick from that milk it would have been the relief organization and the donater’s fault.

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Sep 15
Sydney Quattlebaum Sydney Quattlebaum (Sep 15 2017 1:26PM) : The message and method more

The message of the article is that money is a better thing to donate then clothes are other items. He used pathos by showing pictures of people in the disaster surrounded by clothes and items they couldn’t really use. The pictures made people really see where those donated items go and made people see why money was a better option to donate.

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Sep 18
Mary Robinson Mary Robinson (Sep 18 2017 2:09PM) : The message of the passage is that it's better to donate cash than to donate personal items like clothes.
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Sep 18
Mary Robinson Mary Robinson (Sep 18 2017 2:12PM) : they use pathos to influence our emotions into agreeing with them
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